Where on earth has the care factor gone from those who work in the so-called ‘care industry’?
Those of you who’ve been kind enough to follow my blog will know that I’ve been dealing with several major issues surrounding my daughter.
You will also know that I’ve been seeking support from ‘professionals‘ to try to help her regain some of her equilibrium by preventing her from engaging in certain harmful behaviors.
At first I had no success in finding any help for her at all.
But after months and months of being told over and over again that my daughter didn’t qualify for help, I finally found an agency that was willing to engage with my daughter.
Finally The Light At The End Of A Very Long And Often Dark Tunnel Had Arrived.
Or so I thought.
After five weeks of visits the time finally came round for the team to provide me with feedback concerning their observations of my daughter’s emotional and psychological needs.
The first feedback session was meant to have been last week.
To me this was a complete waste of time as I had already painstakingly filled out page upon page of questionnaires asking me all of the same details before the in-take process even began.
At the end of the session they informed me that they’d be away the following week and so would not be able to keep the second of our scheduled feedback appointments.
After expressing to them how important I felt it was that they get their feedback flowing to me as quickly as possible, especially considering my daughters distress over recent events, they offered to phone through their group assessment to me early the following week before leaving the office for their week-long professional junket.
This week is now, of course, the said following week, and after waiting patiently for their phone call for the last two days, my need to obtain help for my daughter got the better of me and I phoned them.
Only to be told that the team were already on their way out the door to a meeting and that none of them would have time to speak with me before leaving for their planned week-long workshop.
So now I’m being told to wait yet another week, that’s 8 weeks all up, before being given any form of feedback at all, that may either potentially directly help my daughter or better enable me to help her myself.
Now I ask you, does that sound fair and reasonable to you?
I mean where on earth is their duty of care in all of this?
They’ve gone off for a week-long workshop ‘to better improve their skills’, whilst leaving all of their clients (children) in limbo!!!
Well I’ve got a few ideas that might ‘help them improve their skills’ that they won’t need a week to learn.
1) Give feedback when you’re scheduled to give feedback.
2) Don’t use parent feedback sessions as an opportunity to ply parents with questions you should already have the answers too, whilst failing to provide them with feedback.
3) If a parent stresses to you the importance of receiving feedback, especially due to a heightened emotional crisis, don’t ignore them and go off on a ‘professional junket’.
4) Phone back when you say you will.
5) If you can’t be arsed taking 5 minutes out of your day to provide the service that you promised in the first place, then you probably shouldn’t be working in a ‘caring profession’ at all.
To say that I am devastated by all of this is an understatement of epic proportions.
- We’ve waited for 16 months for social workers to come and make a needs assessment of my daughter (maciverblog.co.uk)
- The New Rule Of Candor (acenewsservices.com)
- Parents picking the right friends (dailytelegraph.com.au)
- Even professionals have a hard time defining autism (observer-reporter.com)
- Groups advocates tax exemption for parents of special needs children (vanguardngr.com)
- RFE/RL Highlights Gap in Autism Services in Azerbaijan (rferl.org)